FAQ

Frequently Asked Questions

Don’t Stress! If for any reason you are not happy with your order, we offer a 45-day full money-back guarantee return policy. As with all returns and exchanges, there are some important conditions to note. Please see our returns and exchanges policy at https://www.crushjewels.com/return-policy/


Absolutely! We have lots of experience with gifts for all occasions such as; birthdays, valentines day, mothers day, anniversaries, graduation, and many more! Feel free to message us in our live chat support (on the bottom right side of the screen) or call us any time at 1-888-987-1151.

Sure! We’d be happy to help you choose your next piece of jewellery. Our experts have over 30 years experience in identifying trends in the industry. Feel free to message us in our live chat support (on the bottom right side of the screen) or call us any time at 1-888-987-1151.

You may pay a variety of ways. The easiest is to use Visa, MasterCard, or Amex directly on our site. We do offer the convenience of using Pay Pal to pay. Simply click the “Check out with Pay Pal” button on our payment page, and you use any major credit cards or your pay pal account from there.

We ship all our products in a luxurious Crush Jewels box, included with your purchase. It is a rich chocolate brown box with an elegant beige suede liner. The box is complete with our logo imprinted in gold on the top.

When you receive your order depends on the shipping method you select. Our free standard shipping is guaranteed to arrive anywhere in the Continental United States and Canada in 10-14 business days. If you simply must have your jewellery as fast as possible we offer expedited shipping which is guaranteed to arrive from 1-2 business days, for a flat fee of $40.

Feel free to confidently order any item on backorder. Most of our inventory can be replenished in as little as two weeks. If its on backorder, that likely means its a very popular item. A few items do take a bit longer (4-6 weeks) but we will ship them express to you as soon as they are ready.

The most common ring size is a 6.5. We suggest a 6.5 if you think that you have an average sized hand and if you don’t mind which finger you wear the ring on. If you’d like some more guidance we offer a ring size chart on all our ring product pages!

No our products are not Swarovski branded products, however the same company has a gemstone division and they produce some of the finest semi-precious zirconia and gemstones in the world. We consistently strive to bring our customers the best quality gemstones, and therefore we try to use products containing Swarovski zirconia as much as possible.

We have an accredited GIA (Gemological Institute of America) professional on staff who is involved in all the buying and product inspection. The GIA is the gold standard of jewellery education so you can rest assured, your product will have the exact metals and gemstones as described on Crushjewels.com

Our website is a new and exciting approach and while we launched in 2013, the site has been in the works for almost 5 years. We are a family business and have been in the wholesale end of the jewellery business for over 35 year. We bring the expertise in jewellery trends and possess the supply chain position to cut out the retailer and bring lower prices directly to the end consumer.