Unhappy with your purchase?
If for any reason you are not happy with your purchase we offer all customers full 45-day, money-back guarantee return policy. Should you wish to return your item, please email us at firstname.lastname@example.org to get the process started. Please include your original order number, and reason for return. We will let you know how to proceed.
Warranty Return: We check all our products before sending them out to ensure they are free from flaws and live up to our high standards at Crush Jewels. If for any reason you encounter a manufacturing flaw, please let us know within 60 days of purchase. We will arrange for paid return shipping to repair your item, and send it back to you free of charge.
Should there be any issues with the jewelry at any time after the 60-day period you may send it back to us for an assessment. If it is determined that the issue is due to a manufacturing flaw, the item will be repaired free of charge. If it is determined that the problem is a result of regular daily wear or harsh treatment, then we will let you know and give you options to have it repaired at a cost.
The Fine Print
– Crush Jewels must be notified within 45 days of original order that you would like to return the product.
– After this notification, you will be provided with a return order number that allows us to track your return. Please note we will not accept any returns that have not been issued a return order number from the Crush Jewels Team.
– Along with your return order number we will send you a prepaid shipping label, allowing you to ship the item back to us at no cost to you for warranty items.
– All returns are subject to inspection. Items must be returned in new, perfect condition. All stones in the jewelry will be inspected by GIA accredited professionals to determine authenticity. No altered or resized items will be accepted for returns.
– All original packaging must be returned with the item. Should this not be present the return may be subject to a 15% restocking fee.
– The returned item(s) must be received by Crush Jewels within 30 days of the issuance of the return order number. If it is received later and determined to be in perfect condition, we will accept the item with a 25% restocking fee.